Non-existent service – closing unresolved incident and dragging feet to restore service

Our Telkom lines are down for more than 2 weeks now. The alleged reason was cable theft and a large area is impacted. More than a week ago we were advised that the power cables were restored, but that some fixes still had to be done on the Telkom lines. However, most of the times somebody drove past the place where the repair is done, no technician was on site. When I called the Telkom call centre, I was advised that the call was closed on 4 November, but yet the service has not been restored. I am hereby escalating this to senior management to advise you that: 1. The incident was closed on the Telkom contact centre whilst the service has not yet been restored. 2. There seems to be absolutely no focus and urgency to get this matter resolved, although a whole area is impacted by this incident. I hereby request that this matter will immediately be escalated to the highest levels and receive top priority so that this can be resolved soonest.

Thank you kindly