NP
Nico P
1 reviews | Active since Mar 2018
26 Mar 2018, 17:40
Non existent service and feedback
I have logged a fault on the 21st of February. Since then I have not received a single update or any assistance from Telkom.
I have phoned them multiple times and escalated the fault 4 times all ready. Every time you phone them you are on hold for an hour just to speak to an idiot that can not assist you. This is really frustration. I have been without internet for the last month and need to pay my account which I am refusing seeing as I have had 0 service delivered to me.
Please can we get this sorted ASAP. Fault logged
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Replies (3)NP
Nico P's updateReviewer Update
28 Mar 2018, 14:47Escalated it again yesterday. I have phone them another 4 times the last two days. Twice I was told the service is up and running but when I got home and checked it it was still down. I requested they phone the technician assigned to the call to hear what is going on. They said they will do so and give me a phone back. Still no call received.
NP
Nico P's update28 Mar 2018, 14:47
Reviewer Update
Escalated it again yesterday. I have phone them another 4 times the last two days. Twice I was told the service is up and running but when I got home and checked it it was still down. I requested they phone the technician assigned to the call to hear what is going on. They said they will do so and give me a phone back. Still no call received.
NP
Nico P's updateReviewer Update
03 Apr 2018, 15:57Another update:
I have not received any feedback from Telkom at all. Every time I phone them they can't provide me with any information.
I am now refusing to pay account as i have received no service. I will be calling them shortly and just canceling my account with everything included. Over this ****....
NP
Nico P's update03 Apr 2018, 15:57
Reviewer Update
Another update:
I have not received any feedback from Telkom at all. Every time I phone them they can't provide me with any information.
I am now refusing to pay account as i have received no service. I will be calling them shortly and just canceling my account with everything included. Over this ****....
NP
Nico P's updateReviewer Update
10 Apr 2018, 10:28Currently still being billed for the service. I have now spoken to the billing department. They say I will still be billed up and till the cancellation has happened. This could talk up to 21 Business days from the day requested. Once completed I can contact billing and dispute the account. I see this is going to be a whole new head ache on this own.....
NP
Nico P's update10 Apr 2018, 10:28
Reviewer Update
Currently still being billed for the service. I have now spoken to the billing department. They say I will still be billed up and till the cancellation has happened. This could talk up to 21 Business days from the day requested. Once completed I can contact billing and dispute the account. I see this is going to be a whole new head ache on this own.....