Non-existent Service
<p>Tomorrow, 31 January 2017, it would be exactly 2 weeks that both our Telkom landline and ADSL lines are down. For the same reason, NON-EXISTENT SERVICE, I changed my internet provider from Telkom to Mweb about 12 years ago!</p> <p> </p> <p>Mwebs hands are tied behind their back, they have no role to play in a company that has the monopoly in our country, Both my husband and myself have used up all our airtime to phone Telkoms call centre on numerous occasions, to no avail. The call centre just says: It is with the technicians!!! This has been going on for 12 days. It is not like White River is a huge city? How can they take this long to get a line sorted?</p> <p> </p> <p>In the past all Telkom has proved to me, is that service delivery is on the bottom of their list of priorities! </p> <p> </p> <p>I dare you Telkom, prove me wrong!!!! Show me that customer service is of the utmost importance to you!!!!</p>
Thank you for your reply Launa.
However, I would like to know long ANY feedback would take? Please, White River is not that big a town. Somebody must surely have SOME indication on what is happening?
A phone call from the technical department of White River on what plan of action is in place, would be appreciated!
Regards
Chris and Aretha de Bruyn
Thank you for your reply Launa.
However, I would like to know long ANY feedback would take? Please, White River is not that big a town. Somebody must surely have SOME indication on what is happening?
A phone call from the technical department of White River on what plan of action is in place, would be appreciated!
Regards
Chris and Aretha de Bruyn
