IV
Ivan V

1 reviews | Active since May 2010

14 Dec 2016, 00:45

Non-existent service

<p>Good morning Telkom,</p> <p> </p> <p>When will someone attend the urgent issue I logged (Ref: ********** 2) two weeks ago? I am having serious problem with your capped LTE home service (R999 p/m) as even though, I have full signal (5 bars) my connection speeds between 15:00 - 22:00 are terrible and I often don’t have any service as signal just disappears and hits zero bars. Also someone need to advise your technicians that they need to leave phone ringing at least 5 times so I can actually answer their call and that they also need to answer when I am phoning them. </p> <p>Please advise urgently.</p>

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Replies (1)
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Ivan V's update20 Dec 2016, 21:27
Reviewer Update

Absolutely nothing happened since I received reply above. I still have problems and no one is doing anything about it.

Telkom is surely living up to its terrible reputation, however, this is the last time I was Telkom's customer. In few months’ time, when contract is about to expire I will make sure everything is cancelled once and for all.