Non-existent service

I logged a fault on my ADSL line last week Thursday, 13 January 2022. For more than a week now I have been promised that the technician will come out but they just don't pitch. When I phone the call center they blatantly lie to me (saying they have phoned the technician or that he will come in half an hour because they can see it on the system - other advisors tell me you can't even see that). I am fed up and suggest that someone come today because I cannot deal with *********** people. You guys are pathetic