LS
Lauren S

1 reviews | Active since Jul 2016

29 Jul 2016, 13:16

Non existent service

<p>How do you get technical servece from Telkom!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My home phone line was not working for one month and after phoning and phoning and phoning and phoning (you get my point) it was eventually fixed on 3 July. ONE WHOLE MONTH !!!!!!!!!!!!!!!!!!!!!!!!!!!. On Thursday 21 July a Telkom technician arrived at my house to fix my line - I told him to leave (and I must admit rudely so - but who can blame me after the pathetic service received) and not to touch my line as it had been working since 3 July. When I got home that evening my phone was no longer working. I called 10210 and quoted the reference number supp**** via sms - and of course it was the reference number from 2 June 2016. I complained to the Customer Service rep who informed me not to worry she has e-mailed her supervisor and the technician's supervisor and someone would make contact with me the next day. Of course this did not happen. I again called Telkom on Tuesday 26 July and complained that my line was still not working and again I was told someone would contact me. OF COURSE THIS DID NOT HAPPEN. I am at the end of my tether but of course Telkom do not care and they wonder why so many people have cancelled their home lines. Please someone help...............................................</p>

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