non existent service

Dear Telkom ISP<br> <br> <br> <br> Cancellation of agreement:<br> <br> With regards to our contractual agreement of supplying a 10 meg service to my household, after numerous complaints, fault reporting, phone calls.<br> You have failed to resolve your service issue and cannot provide the contracted service, I hereby request termination of service based on your failure to supply agreed service. This includes, both local and international sites.<br> Please see below, 24 hours after \fault resolved\" 30 March 2016 @ 20h45.<br> <br> [URL Removed] time out<br> [URL Removed] timeout<br> [URL Removed] time out<br> <br> You have 5 working days to resolve this issue permanently, or respond in writing of termination of agreement. If issue is not resolved or no confirmation received. I will cancel debit order agreement.<br> <br> <br> <br> Regards<br> Paul"