SS
Susan S

1 reviews | Active since Oct 2015

24 Nov 2015, 12:38

NON-EXISTENT SERVICE

10 Nov - log a call. No service landline faulty<br> 17 Nov - technician repairs line only temporary. Visits without bringing a cable with<br> 18 Nov - I visit the Telkom office in Woodlandsd explain that we AGAIN have no service. Lady makes a note that current call shoukd not be closed<br> 20 Nov -I follow up on the progress just to hear that call has been closed and that i have to log another one which i did explaining for the umpteenth time what the problem is<br> 23 Nov - I follow up again - technician still hasn't been assigned <br> 24 Nov - i call again. Tecnician has been assigned at 7:40. At 11:00 i call again and was told that i am not the only one with a problem. IT IS NOW 12:30 AND STILL NO SIGN OF ANYONE<br> COST TO MYSELF SINCE 10 NOVEMBER - R1300 FOR USING MY CELL PHONE (AIRTIME AND MOBILE DATA) EXCLUDING THE COST OF A LANDLINE WHICH I AM NOT ABLE TO USE!!!<br> TELKOM NEEDS COMPETITION!

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Replies (1)
Telkom
Telkom's reply24 Nov 2015, 13:16
Official
Hello RISEUP,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will investigate and provide you with feedback.

We do apologize for any inconvenience.

Your reference number is: SM170971.

Kind Regards
Colleen
Telkom Social Media Team