Non-existent service - 24 days and still waiting for a problem to be resolved!!

<p>My first ticket was logged on the 8th December 2016. After a perfect connection for nearly a year, I (and other customers of Telkom) experienced 9 hours of downtime in my area. When the internet service resumed it was unstable and has been that way ever since! I don't even know what to say anymore. I log the fault, Telkom closes the ticket. I speak to acting managers (Rocha - she wouldn't give me her surname) she said it wasn't her department's problem - I must escalate the fault to another department, supervisors (Gary Hendricks), etc - all say they will escalate the fault and a week later no ticket has been created/escalated or followed up - in fact, Telkom closes the ticket again. I relog the fault, they close the ticket... I have a ticket now that has been open with Telkom since the 27th (I hope!), but still no resolution to the problem I am experiencing and nobody is contacting me to tell me anything. I need my internet for work - timeouts and unstable internet connection means I can't do my job, therefore no income. This is a fault on the Telkom network so it is affecting many other customers too - 3 visits by technicians to my house and each time they prove that the problem is NOT here, it is on the Telkom network. Surely there should be priority and a sense of urgency to resolve this problem! Can somebody please attend to this problem!!!</p>