Non-existent service

I had app**** to cancel my ADSL line, on the 9th of May, and downgrade the voice line. All documentation was sent through on this date. I am still being billed for the full amount. I have sent up numerous follow up emails, spoken to call centre agents and still no joy. Billing send me to sales, who tells me I should lodge a dispute with billing. When I contact billing, they say theres nothing they can do while the line is active. It appears as if no one knows what to do. Extremely disappointing, after I have enjoyed good service from the technical department.

In addition, late last year, Telkom double debited my account, causing my account to be overdrawn and a penalty of R200 charged to the account. Promised to be re-imbursed but never happened.

Very frustrating and disappointing.