Non existent relocation service

I logged a request with Telkom on the 30th November to relocate my ADSL line.

To this day I still have no access to the internet.

Since the 30th November I have called frequently (roughly 8 times), each time I call I get told that the request is at the second last step. "address needs to be verified". For 3 weeks my request has been on that status.

It seems unrealistic to me that there is no traction with my request after 3 weeks. The call center agents are too concerned with singing in the call center than actually realizing that several of there peers have worked on the account yet there is no progress. I wish there was a competitor that also installed ADSL lines, unfortunately all carriers rely on Telkom.