FM
Francois M
1 reviews | Active since Apr 2018
05 Apr 2018, 15:23
Non existent LTE after sales service
I ordered a Lte router via Telecom's equally useless service partner selldirect. A faulty device was delivered and the fault logged on 23 March 2018. The 081180 call centre promised that my problem will be resolved within 72 hours. It is now 14 days later and exactly nothing has been done. Repeated calls to 081180 results in the same promise, and same result. My advice - just hang up when you receive a cal from Tkom's sales team.
Helpful (0)
Replies (4)0
Replies (4)FM
Francois M's updateReviewer Update
05 Apr 2018, 17:58I received a sms that my issue has been resolved within four hours of having posted my report. Would have been great had it been the truth. Sadly nothing was done. The case has been closed, but that is all that was done. I still do not have a working router.
FM
Francois M's update05 Apr 2018, 17:58
Reviewer Update
I received a sms that my issue has been resolved within four hours of having posted my report. Would have been great had it been the truth. Sadly nothing was done. The case has been closed, but that is all that was done. I still do not have a working router.
FM
Francois M's updateReviewer Update
10 Apr 2018, 07:44New case number issued. Still nothing was actually done. Promised 72 hours turned into 18 days and counting. Go Telkom.
FM
Francois M's update10 Apr 2018, 07:44
Reviewer Update
New case number issued. Still nothing was actually done. Promised 72 hours turned into 18 days and counting. Go Telkom.
FM
Francois M's updateReviewer Update
11 Apr 2018, 13:37My case has been escalated to now be ignored by a supervisor rather than just a regular operator. The Department of Economic Development - Customer Affairs has agreed to accept my case after I was referred there by ICASA. Maybe they will also be issued with a case number before being ignored by Telkom. Let's see. Go Telkom!
FM
Francois M's update11 Apr 2018, 13:37
Reviewer Update
My case has been escalated to now be ignored by a supervisor rather than just a regular operator. The Department of Economic Development - Customer Affairs has agreed to accept my case after I was referred there by ICASA. Maybe they will also be issued with a case number before being ignored by Telkom. Let's see. Go Telkom!
FM
Francois M's updateReviewer Update
12 Apr 2018, 12:17Returned the device to the Kilarney store. The manager connected the device to his computer and resolved the issue within 10 minutes though the device was not acquired from his store but from the online store. Thank you for to Telkom Kilarney Mall.
FM
Francois M's update12 Apr 2018, 12:17
Reviewer Update
Returned the device to the Kilarney store. The manager connected the device to his computer and resolved the issue within 10 minutes though the device was not acquired from his store but from the online store. Thank you for to Telkom Kilarney Mall.