Non-Existent Feedback

I have sent two requests for cancellation of a residential line - via email as this is the only way to do a cancellation with Telkom.<br> On both occasions, which were almost 30 days apart, I received an automated response ensuring me that I would be contacted by a consultant within 48-72hrs...I have yet to be contacted by anyone from Telkom regarding either request & it has now been far longer than the 30 day notice period - dated from the initial request. <br> <br>