non existent fault resolution

I reported a fault on my landline on the 06 June 2015. I have no service at all - Telkom sent two sms' saying the fault would be dealt with. I have lodged the fault, complained online 3 times - with no response, phone 8 times - only to be told the engineer would be assigned tomorrow - no engineer pitches up. I knew Telkom was bad but 22 days to do absolutely nothing - not even the worst imaginable service provider could justify this. Absolultely PATHETIC, DISGRACEFUL - if they did not hold the monopoly on landlines the business would be lost