Non-Existent Customer Service

I'd rate 0 stars if this was possible. I've had no service on my landline phone in Hout Bay for the past month. Despite having logged 3 faults during this time as well as dealing with the closest Telkom Shop, the service has STILL not been restored and I've had no update from Telkom to let me know the estimated repair time. The latest update I received this morning, after calling through to Telkom from my cell phone yet again, is that the tower in Hout Bay has a problem. It's taken a month to get this far and today I received a bill which seems to include being charged for calls made from this number. I don't understand how I could have been billed for calls when the service has been down. Just totally frustrated at the amount of time that I've had to waste trying to get a response from Telkom! NOTE TO TELKOM - instead of letting customers anger and frustration build at the lack of response, just send out an sms update on the problem or better still - call with an update!