Non-existent customer service

<p>When I took out a Telkom package last year, I was not told that it's a 24 month contract. I cancelled 5 months into it and was told that I own a penalty of môre that R1200. Telkom listened to the call and told me that they would remove the pentalty. Almost a year later and I'm still waiting. The penalty has not reversed and I've spoken to a number of useless staff who cannot help. </p>