1 reviews | Active since Apr 2010
Non existent customer service
Mid July 2017 my ADSL line stopped working. After a full month Telkom could not get it up so I cancelled the line. Immediately following the cancellation, a customer retention person phoned me as well as the technical manager. Since then I have resent the cancellations 2x only to find out today that I have been handed over for bad debt. This is totally absurd! So they can't provide a service or do their jobs, now I get penalised for it!
Good day mnigrini,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day mnigrini,
Thank you for making contact with us.
I was unable to follow up on this query, as the affected no was not provided.
Please respond privately with the affected no, and we will look into this.
Your reference number AI***.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,