Non existent customer service

In am attempt to keep doen costs Telkom has moved away from unhelpful people and moved to, as if it was possible, more *********** automated systems.

They created the new app and with an euphoric optimism I thought it will actually help. I have been unable to see my usage for 6 months. It ALWAYS returns a "personal information could not be retrieved. Try again in a few minutes" error.

When trying to "log a fault" as they call it. It does not collect the number, as you would expect, with me already being logged in and it being a data sim...the number isn't really freely availible. It then return errors on every step along the way. The last error in the chain is "couldn't load syntoms". This renders the entire process futile and makes it impossible to submit any information.

This is truly pathetic and I HATE ever having moved to Telkom Mobile. I would not recommend Telkom Mobile to my worst enemy. This has been the most frustrating customer service company I have ever had to deal with.

P. S. I am supposed to have a 4G conection (as it says on the router) but never have aline speed of more that 0.3Mbps. I have tried logging a call, complaining but with NO support from their non existent customer service. Utterly disgusting service. I am truly shocked that no one has taken them to court.