Non Existent Customer Service

Placed an order online, date 07/09/2015. Oder approved and account debited 11/09/2015.<br> By debiting my account im sure Telkom is surely telling me that all is fine and i should be in possesion of modem and sim and enjoying the service I paid for. This however has not happened, I am R599 poorer and no data service. <br> Customer service has been terrible. I have no clue as to when i will receive my modem and sim. Calling 10213 has been painful process and a total waste of time and money. I wonder how ethical it is for an organisation like Telkom to debit accounts for services not rendered or delivered?? <br> I am adding my voice to what is an endemic problem with Telkom, if complaints on this and other forums are anything to go by.<br> <br>