Non existent call centre

<p>I upgraded last week, I have received my upgrade HOWEVER I app**** for mobile phone via the Telkom website,an agent called me and processed my application which was successful.I have been trying to track my order for the new application since Monday to no avail,been placed on hold for 15min on more than one occasion when I select the "follow up on your order" option only to have no one answer.Funny because when I select the "new applications" option then an agent answers within the minute.Unfortunately I'm told that the call centre is unable to assist me because they cannot track my order "which was most likely done by an outsourcing company" AND "the outsourcing company was PROBABLY WNS and we don't have telephone numbers for them".The team leader Kuben Moodley would have reverted to me but alas I'm still waiting ANY sort of feedback. I regret the day I app**** for this contract.</p>