SJ
Susan J
1 reviews | Active since Oct 2014
04 Feb 2015, 10:23
Non existent ADSL
My ADSL speed is 0.16Mbps and should be 6Mbps. For the last three month I have reported this fault but the ADSL has progressively got worse. I received another SMS this morning saying the problem had been rectified. I don't think they even check the problem just that the telephone line is working and to think I wanted to upgrade to 10Mbps what was I thinking!!
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Telkom's replyOfficial
06 Feb 2015, 10:55Hello trumpcall,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86255.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86255.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Best regards,
Telkom's reply06 Feb 2015, 10:55
Official
Hello trumpcall,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86255.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86255.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Best regards,