Non-existant service and lip service

Hi, I app**** on the internet for the Telkom Mobile R599 pm Broadband LTE deal on 8 Feb 2016. I was accepted and received a ticket number: ***. I heard nothing so I went on line on the chat line on the Telkom site on the 15th of February. I was told that it takes 7 working days. on 22 February, I went on the chat line again and spoke to Dennill. He told me he would get a rep to phone me immediately. Did not happen. On 23 February I spoke to Collen Phiri who also said that he would escalate this and that someone would call me. Did not happen. I went on the online chat again on 25 February with Ntombifikile Ntsindela. Explained all that happened. She got my phone number and called me back stating she was putting me through to the sales team. I got through to an automated system and had to choose a number of options. This was at 11: 15 I hung on the phone till 11;50 and then I was disconnected. I basically listened to a recording for 35 minutes.