TE
Tony E

1 reviews | Active since May 2018

08 May 2018, 12:15

NON EXISTANT SERVICE

Ordered a new service on February 21st - 10 weeks later still NOTHING - despite endless telephone calls which keep one hanging on for 20+ minutes - visit to their stores where you stand in a queue fo up to half an hour - a myriad of excuses (mostly blatant lies) - promised installation dates when no one turns up & they then say they never made - promised SMS's & call backs that they never send or made - this is the problem when one company has the monopoly - they can resort to TERRIBLE SERVICE.

0
Replies (1)
Telkom
Telkom's reply22 May 2018, 09:25
Official

Hi

Thank you for making contact with us.

Please post a private reply and provide us with your ID number together with the product/service ordered, related to your query.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Hazel

Telkom Social Media Team

Best regards,