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florian H
1 reviews | Active since Oct 2014
20 Dec 2017, 08:10
Non Existant Service
Dead Line Was Reported Almost 5 Weeks Ago, One SMS received. "We Are Aware Of Your Fault" No Follow Up's. Cannot Log Another Fault, Cannot Escalate The Fault. 3 Years Ago to be Exact, It was said that the telephone pole would be replaced within the next week. 3 years ago. Utterly useless, pathetic service. Fault Log Code :623CTK151117. Just a thought, maybe hire competent friendly staff and non brain dead technicians.
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Telkom's replyOfficial
04 Jan 2018, 10:24Good day florianhensel,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service.
Please reboot the ADSL modem and check again.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply04 Jan 2018, 10:24
Official
Good day florianhensel,
Thank you for making contact with us.
I have made some changes to the line profile that will improve the internet service.
Please reboot the ADSL modem and check again.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,