NON-EXISTANT DEBTS AND ******** DEBT COLLECTIONS

I submitted an online request to cancel my line on 28/10/2019 as I moved out of the premises on 31/10/2019. I specifically indicated I wanted to terminate all services, and was sent the following reference number via SMS: *** I continued to get bills, after continuing to pay for November, December and January, in line with the three months’ notice required (I also wish to place on record that my understanding is that a 3 month notice period, is ********, and accordingly, all consumers should be entitled to terminate on 20 business days’ notice, in line with the CPA). When I followed up, on 14/02/2020 I explained my story, and was provided with two case numbers to finalize the cancellation and reverse the charges, as I had moved out: ***2 and ***6. I also recall a cancellation invoice being payable, which I paid, and then received a credit invoice thereafter. There was no account for March 2020, then in April they started billing me once again. On 28/04/2020 I again contacted the call centre, and was this time informed the sms reference number was invalid, so she loaded a further cancellation, and the call dropped before I could get a reference number. Her name was Nelissa, and I am sure you can find my reference number from her call log. Again on 30/04/2020 I contacted the call centre, and I was told that Nelissa had loaded a cancellation under reference ***A, I was also given a case number of ***9 for the reversal of incorrect fees. The bills went quiet for a few months, then they returned again in July, so I called the call centre again, spoke to Namhla, who informed me that the telephone line was cancelled but the fibre had not been, she said she would lodge a request with Gated communities to get the line cancelled, as well as log a dispute on the amounts claimed to be owing, as she could see I have not used the service since October 2019. To add to the above, I have now been handed over in relation to this, and was being harassed by 3 different debt collectors until I also explained to them that I have been trying to cancel this line for almost a year.

This is ridiculous, I have immigrated and can only be contacted via email and these debt collectors keep trying to chase me for non-existent debts from 2019!!!!!