Non Existant Customer Service

<p>I am very dissapointed in the service, or should i say lack thereof, that i have received from Telkom. I did an online application for Wifi in April. When i called the call centre in May, i was advised that my application was not on the system and i would need to do it again. I completed the application telephonically with the agent i was talking to. I then recieved a message appr 2 weeks later that a technician would be coming around the following day to do the installation. I ensured that i had someone at home the whole day to let them in. I got home in the evening to find that no one had been there and i had received no communication from Telkom regarding this. I called Telkom the following day and was advised that there was a fault with the current cabling installed and that needed to be corrected by another technician. I have since called Telkom numerous times (in the last two and half weeks) and have been told the same thing everytime : there is a fault on the lines and a technician is going to deal with it. I have been advised that the situation has been escalated to a SUpervisor level and marked as urgent, but still nothing has been done. The last i call i made last week Thursday was the final straw. I ended up with a consultant that spoke to me like i was the one in the wrong, and showed no sign of being in the least bit interested in sorting out my problem. SInce when is it normal to wait over 2 months for Wifi to be installed. No one that i have spoken to is able to give me difinitive answers as to when this issue will be resolved. Everyone just gives me the textbook response, and thinks that is all they are required to do, so that they can carry on with their day. Never in my life have i had to deal with a company so forthright in their absolute disinterest of dealing with a customer complaint. SHould i have to call two or three times a week to find out what is happeneing? SHould i have to wait this long for a fault to be rectified? SHould i be spoken to by the operator as if i were a simpleton not worthyof her efforts? Absolutely disgusted by the service and the attitude of all that i have dealt with and can understand why Telkom is in such dire straits, if this is any indication as to how the company is actually run on a day to day basis. Wouldnt be surprised if they go bankrupt in the near future. I have also sent an email complaint on their website detailing the issues i am facing, and wouldnt you know it, no response at all. </p>