1 reviews | Active since Jun 2016
Non-existant customer service
<p>All I was trying to do was find a way to pay my account from oversease as they had stopped debiting my account. I contacted them online on how i could alternatively pay my account. Well none of the service agents knew what was going on i was sent from pillar to post trying to get info on how to pay. They would promise to get back to me. Weeks would pass and I would have to hound them from a response. It took them three months to give their banking details. THREE MONTHS. Even then i was given the wrong info on how to go about the payment. So here I sit with a potentially bad credit rating on the cards all because no one at Telkom Mobile knows how to do their job. Sad thing is even whwn i app**** foe the contract there was shady service when it came to me getting the phone. I literally had to fight instore to find out why no one had been in contact with me tltwo weeks after my contract had been approved. Nothing but bad service over there. Absolutely appalled at their lack of professionalism.</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
