Non-existant customer care

We have been trying to have our landline moved with no success. Calling the 10213 number results in having to wait for up to 17 minutes at a time in the queue which is ridiculous. My husband is the account holder but for some reason I cannot apply for the service to be moved. He does not have access to a telkom phone at work or at home so Telkom apparently expects one to phone from a cellphone to be kept on hold fir 20 minutes. The Telkom shop in the malls employees is about as helpfull as a liferaft in a desert .... we will be cancelling all of pur Telkom services.