Non excisting service for even NEW clients

We ordered new services from Telkom. After coverage and line confirmation we were instructed to pay the deposit for installation. Date scheduled for installation and then it all started. Telkom never came to do installation. Calling them, holding on for half an hour at a time, the excuse is the v-side cable needs replacement. No one contacted us in this regard and istallation was rescheduled another week later. Still no internet or call line. Telkom can change dates and give excuses but cant even communicate with their customers. But we are good enough to give them money. Now I also received excuses why management cant call me. Telkom cant even man up and make sure their customer complaints are resolved in the correct manner, without excuses and giving alternative means Had to spend R1900 to buy ****le and data to keep business running. Must I buy cell phones, sims and airtime as well?