NON DISCLOSURE by TELKOM BUSINESS

I was told by the call center agent at 12:28pm (2018/02/01) that OUR BUSINESS entered a new 24 month contract because we upgraded our internet speed from 4mbps to 10mbps in December 2017.

Just because we upgraded our internet speed TELKOM just 1) Without informing us that the client started a NEW 24 month contract (we were month to month) 2) Never disclose the fact that a NEW 24 month contract will start with the 4mbps to 10bmps internet upgrade 3) And TELKOM just implement this new 24 month contract on ALL the LAND Lines, Switch board, Rentals and Internet.

Please provide us with the 1) true condition (24 months or month to month) of our BUSINESS account. 2) Provide us with the proof that TELKOM did disclosed this FACT that with the upgrade a new 24 MONTH CONTRACT will start.

Currently you switch us over to a NEW 24 month contract - without the consent of the customer.

First we struggled for 2 MONTHS after numerous and frustrating attempts to just upgrade our speed of our internet - so that we can do business - the next thing we are in a NEW FIXED 24 month contract (Landines/Switchboard/Rental/Internet etc).

This is ********* behaviour by Telkom.

We want our account to be MONTH TO MONTH.

PS: Please train the staff at TELKOM Business to assist the client from start to finish. They are just operating as a Switchboard. You need to improve your client service to Business Customers to KEEP YOUR CLIENTS.