Non delivery on Commitments made

After booking leave, to be at home for the date committed to install a NEW ADSL line, no install happened. after 8 calls to a helpdesk that provides no help, i get an escalation code (that is as useless as ever cause there is no escalation) and now they pushing my install date out with 3 weeks. <br> <br> As i the this, i have been on hold again today for 50 minutes 37 seconds.<br> <br> I should have managed expectation of delivery with this brand, thanks Telkom for the reminder that you cannot commit with customers and your service is devoted to suite you, no one else.<br> <br> - confirmed date for install by Telkom: FAIL<br> - access to a supervisor at call desk: FAIL<br> - aligned comms between agents wrt to this account: FAIL<br> - eating up my airtime: PASS<br>