Non delivery of services and cancellation problem

I have been on the phone with Telkom for 2 hours now and am currently being passed around without assistance. The last person I spoke to was Linda in cancellations who again put me on hold.<br> <br> I app**** for an upgrade of my adsl line and data to 4MB a month ago. The service was never running at 4MB and I was being charged for it. Furthermore they promised me a modem that was never delivered. I decided to cancel the entire contract as it was never delivered. I now find out that the data was cancelled and get this, they have 2 adsl line contracts for me on the same line. I looked at my bill and the I have a forfeiture charge. This company has a nerve to charge me for undelivered services, cancellations and still keep 2 contracts on my line which they are charging me for.<br> <br> Telkom is an absolute waste of space where no employee takes any responsibility or accountability...