CB
Chris B

1 reviews | Active since Feb 2015

28 Feb 2015, 09:22

Non delivery of service promoted and sold!

I enrolled for their ADSL service a while back and battled with the slow speed ever since the outset. Upgraded to their high speed 10MBPS service on advice from their sales office in KeyWest shopping centre. Battle continued until finally last month I decided to cancel the service! Reason being the actual service sold could not be delivered as the telephone line can only deliver a 2MBPS service. This whilst I was paying for the high speed service sold and advertised by Telkom. Actual line speed here in Rant en Dal is 1.77MBPS. <br> <br> Despite complaining they continued and still bill me for a service they cannot deliver!<br> <br> Their line also is prone to lightning damage and I lost various equipment attached to their line. Routers, Alarm equipment etc! <br> <br> I went into their office the end of January 2015 and handed in documentation to cancel their service and have their line attached to my property removed. Ref A***4. Well guess what, the line is still active and they continue to bill me for a service I cannot use! <br> <br> This supplier is ***********, dishonest and delivers an extremely poor service! To cap it all they now blatently advertise and sell a 10MBPS service coupled to DSTV! CARE!

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Replies (1)
Telkom
Telkom's reply28 Feb 2015, 15:19
Official
Hello BothaCP,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM92892.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team