Non delivery of service

On 3/10/2015 I ordered the doAdvanced ADSL package (priced at R549 pm) with the closer calling plan (R17 pm) from Cresta branch, I was assisted by a courteous Wenzel who assured me that I would be able to receive 4meg as the speeds were quite good in the area. Installation was scheduled for 7/10.<br> <br> The installation was completed on the 8/10. The technician did not sync my line at the required 4meg. On the same day I went back to the Cresta branch and spoke to another consultant. I requested that if I am not going to be receiving 4meg, then I request that I be moved onto the doBasic ADSL package (R399 pm) immediately as I will not pay for something they cannot deliver. She said that she would have to wait for the technician to close the order before she can make the change, but she will call me when it's done. I did not receive a call and the package did not change<br> <br> The service worked reasonably well until 10/10/2015 when the line would not sync at all. I logged a fault (87CRK101015). The fault has not been attended to. The line did start to sync the next day. On 13/10 I called in and requested I be moved onto 4meg and now my line does not sync and I can receive but not make calls.