Non delivery of service

During May 2015 we app**** for an ADSL line for the NG Church in Klerksdorp and up until today (6/10/2015) that line has still not been installed, nor has the rooter that comes with the package been delivered. According to Telkom's call centre, the installation was completed on 28/5/2015, this is not true. Further more, we received bills dated 26/6/2015, 27/7/2015 and 27/8/2015 for the 4 months starting 29/5 and ending 26/9, for a DSL bundle and Home uncapped service. Now is it not ***** to bill a client for services that have not been delivered? Up until today no technician has been at the premises, despite the call centre telling us that someone has been dispatched. On complaints ref ***8 (21/9/2015) and ***0 (1/10/2015) we were told that someone would be sent out to check if there is a line or not, this has not happened yet. The church office is not open 24/7, but a cell phone number was also provided to Telkom, should they have any difficulties entering the premises. We want this line and rooter be installed as soon as possible, without any further delays AND the account adjusted, as we will only pay from the date that the line is actually installed.