Non delivery of purchased order

<p>I made an online order on Telkom's Black-Friday special for a Huawei E5573 Wifi router. One of their consultants called me on 07/12/2016 and confirmed payment details and delivery addresses, I was told it would be delivered within 5 to 7 working days after a debit order. My account was then debited on the 10/12/2016. The router never arrived, when I called Telkom sales department on 29/12/2016 I was on hold for 40 minutes after which their agent told me their courier service had an address problems and the router was sent back to Telkom, which was strange because I had given them both my work and home address.I then reconfirmed my home address to her and she told me she can't find it on her system, I found that strange because I receive my post and all other deliveries on that address. When I told her this she then proceeded to put me on hold and then drop the call. Now I'm stuck waiting for a product that I've already been debited for and no idea if it will ever get to me.</p>