Non-delivery of LTE Router 6 weeks later

<p>I received a call from a Telkom agent on the 26th of April informing me that one of my 10GB+10GB data contracts is up for renewal and she explained that I will receive an LTE router as part of the deal.</p> <p>I agreed to renew for a further 24 months and she took my delivery details and told me it would be delivered in 5-10 working days, its been 28 working days and I have received nothing. No one has even had the decency to keep me updated.</p> <p> </p> <p>I sent an email to complaints on the 25th of May and was told my complaint has been escalated, I followed up on the 1st of June and was told it had been escalated again, on the 5th of June I followed up YET AGAIN and was this was the response:</p> <p>"Good day Mukanda.</p> <p>Thank you for the enquiry.</p> <p>The reason we ask, which sales department you. As we have 4 outbound sales department, plus the online sales.</p> <p>We are going to need the exact department, that has contact you and offered the upgrade. So we may escalate the matter on your behalf.</p> <p>Alternatively, you may contact the sales department and find out which department has contact you. They will advise on what is the delay.</p> <p>We do apologize for inconvenience caused.</p> <p>Sell Direct Marketion (SMD) ***</p> <p>Ignition Group (Mobile Talk) *** / ***</p> <p>Jaba Mobile ***</p> <p>Omondo ***"</p> <p> </p> <p>THIS WAS MY LAST RESONSE TO TELKOM:</p> <p>"It shouldn't be my duty as a paying customer to use my resources to find out who messed up on your side. I have a contract with Telkom Mobile, not with any of the "sales departments" listed below, they are your intermediaries and I have nothing to do with them. <br />No where on my contract does it say that I deal with Sell Direct, Ignition Mobile, Omondo or Jaba Mobile."</p> <p> </p> <p>I HAVE BEEN A TELKOM CUSTOMER FOR 3 YEARS, I HAVE 3 DATA PACKAGES AND A PREPAID SIM ON MY PHONE AND THE SERVICE I'M RECEIVING IS ABSOLUTELY ATROCIOUS!!!!</p> <p> </p> <p>IF I DO NOT RECEIVE MY ROUTER PLEASE CANCEL ALL THE DEALS I HAVE WITH YOU GUYS, THERE ARE 3 OTHER NETWORKS THAT I CAN MIGRATE TO!!</p>