Non delivery of goods but account debited

Good morning,<br> <br> Kindly note that this is the 3rd mail I am sending to Telkom. <br> <br> It's been now 8 and a half days and I was supposed to be called and given feedback regarding my MiFi router that I have app**** for and not received as yet. <br> <br> I am going on leave this friday and will be going to Kzn and if the router is not delivered to me by then I will be cancelling this contract and will not be paying any further amounts to Telkom. <br> I am extremely disappointed in the way that Telkom is treating my query as I am getting no joy from anyone. <br> <br> I have tried calling and after 15 minutes the call gets cut and there is a recorded voice message that says that the service is temporarily not available and I should call back at a later stage. <br> <br> My account has been debited for the month already and yet I have not received feedback on my complaint or status of delivery of the router. <br> <br> I feel as though I am ****** as I am paying for something that I do not have.<br> <br> Really guys this is not on and I am going to take this up with higher management should the matter not be attended to ASAP and I am goin to b writing a complaint to hello peter. <br> <br> I will never recommend Telkom to anyone -