Non delivery of goods

On the 25 June 2015 my wife upgraded our home and adsl line as recommended by a Telkom sales person. Her reference was ***. I have no problem with the upgrade but what I do have a problem with is that a new router (wifi) was to be supp**** along with a DSTV explorer. Every time she phones or I phone the answer is always the same. They are out of stock. For more than 3 months this has been outstanding. Wow this was a good sales gimmick which Telkom never actually had stock for. It is unacceptable to keep a client waiting due to your companies inefficiencies.<br> <br> Is Telkom going to correct this situation or must the customer simply be happy that she upgraded her line? If not corrected within a reasonable period of time then she will take her business elsewhere.