Non delivery of good and no help received.

On the 6 October 2015 I put the following report on hellopeter and Eric from Telkom responded with reference number SM153524. To date I am still waiting for an answer. It seems that they do not know what customer service is or they just don't care.<br> <br> Telkom sort out this problem.<br> <br> On the 25 June 2015 my wife upgraded our home and adsl line as recommended by a Telkom sales person. Her reference was ***. I have no problem with the upgrade but what I do have a problem with is that a new router (wifi) was to be supp**** along with a DSTV explorer. Every time she phones or I phone the answer is always the same. They are out of stock. For more than 3 months this has been outstanding. Wow this was a good sales gimmick which Telkom never actually had stock for. It is unacceptable to keep a client waiting due to your companies inefficiencies.<br> <br> Is Telkom going to correct this situation or must the customer simply be happy that she upgraded her line? If not corrected within a reasonable period of time then she will take her business elsewhere.