Non Delivery of device-2nd Complaint Ref SM153630

Good Morning,<br> <br> I ordered a Samsung Note 4 on the 28 September 2015 and have not received it to date <br> <br> I have been promised 8 times in the past two weeks that I will be called with the order number and Waybill number for my order, but have not received a single call back from your consultants.<br> <br> I have mailed your COO also,but he is also *********** and useless<br> <br> I received a sms stating that that payment was received and the delivery will be made. When i queried this with one of the call centre agents ,i was told the order is still not processed<br> <br> My question is why sent a sms saying the phone will be delivered but you guys have still not processed the order?<br> <br> You cannot be having a system issue for 3 weeks and not have back up plan to assist customers,that is just f...... bull.... according to me<br> <br> This is the worst customer service i have ever had to deal with<br> <br> Sort my delivery out asap or else i will be taking this further (I have spoken to my lawyer already, and we are ready to take you guys to the cleaners)<br> <br> Your disgusted and F..... angry customer<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>