Non delivery and devious handling of the repair

I handed my Samsung tab 3 to Telkom City View (Game City Durban) on Saturday the 24th of October 2015, because it was not charging and not reading on a computer when connected. After continuously checking with the store I was finally handed the tablet on 1st December 2015.<br> On the repair document there was no mention that the tab was fixed. In fact it was handed back to me just as it was in October.<br> As per your store member, I contacted Samsung directly and was told that they did not have records of receiving the tablet from the store at all.<br> Samsung checked their systems and it looks like this tablet never left City View store for repairs at all.<br> How careless and ********* this is - when it was handed back to me on Tuesday 1st December by Lynette. How can the store not track this? It doesn't end there, I called the manager and complained, I then scanned all the docs to him on 4th December 2015 and he assured me that he will look into the matter. To date nothing from him [Email Removed] The warranty is now over on the tablet and the problem persists, is Telkom City View liable to have this resolved - YES, but still no feedback <br>