Non Delivery
<p>On 21st of April 2017 I made an online application on the Telkom website for a mobile phone and on the 28th a debit for the deal went through. But even today I don't have a phone, delivery details or status. It would seem my application does appear anywhere in their despite them approving the deal and debting my account.</p>
Hi Nolu_198
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi Nolu_198
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Thank you I've received the phone but can't use it, it was a gift which turned into a nightmare. The sim is no registered and I've been given a run around, went to a Telkom shop, called and still calling but still nothing. I've called Courier It (imagine, not Telkom, myself), they explained and I understood but Telkom I don't know. I think wit might be best I cancel the contract with my money back. This kind of customer care before i even enjoy the service, unacceptable.
Thank you I've received the phone but can't use it, it was a gift which turned into a nightmare. The sim is no registered and I've been given a run around, went to a Telkom shop, called and still calling but still nothing. I've called Courier It (imagine, not Telkom, myself), they explained and I understood but Telkom I don't know. I think wit might be best I cancel the contract with my money back. This kind of customer care before i even enjoy the service, unacceptable.