Non Delivery

On the 19th Of October i was contacted by a Telkom Sales person after inquiring on their Cell Phone Package. I was approved for the package and the money debited from my account. I was told i would receive my goods within 7 workings days from approval and money debited. It is now 4 weeks and no one from Telkom has contacted me since that day. I then tried phoning Telkom (10213 number) to find out whats happening and held on for an hour with no response every day after that. I however checked their websites and had a chat with their agents and they promised to come back to me, to these day am still waiting..