Non-deliverance of ADSL line rental

I cancelled my contract with MWEB last year October, my contract ended 30 November. They managed my ADSL line and had to hand it back to Telkom after cancellation. Mid December I get an sms from Telkom saying the line is in the holding pool and I must let the new provider now to take it up. I go to Telkom Cresta branch to tell them to take up the line, make it a 10MB line, I'll get a service provider for the data.<br> <br> The line is up and running about 5 days later. About the 18th of January the line dies, nothing, zip. I go back to Telkom branch in Cresta and they say the line is in a holding pool, ***?! I say I came to the branch on 2 January to tell Telkom to manage the line, how can that be? No, they don't know, I must ask the service provider, I say the service provider has nothing to do with it, they have the data only,not the line management. So they setup the line again and now it's gonna take another 7 working days to get the line running again, not to mention that a technician had to come check the line 5 times last year already.<br> <br> <br> So Telkom cancelled my ADSL line after I told them to manage it and then I have to go back again and tell them to manage it?<br> <br> <br> <br>