Non delievery and no respoense to queries

I logged a complaint on the hellopeter website on the 07th of January 2016. Telkom responded on the same day apologizing for the inconvenience, ref SM184455. I was ask to email [Email Removed] should I have questions.<br> I did so on the the 11th and 15th of January 2016 with no response received to date! <br> I call the callcenter on the 15th of January as well and after spending 30 minutes on the phone, 20 minutes of which was spent holding for someone from the sales team to pick up the phone I gave up.<br> <br> Telkom, what are you doing about my query? I have been told about the companies incompetence , now I have the pleasure of experiencing it first had. I know that Telkom is aware of the contract and I am happy to abid by the terms and conditions but I need the WIFI ROUTER to do so. If no device is received by the tomorrow I am not paying my bill and the matter will be lodged with the ombudsman. The service provided by Telkom is beyond ridiculous.