Non compliance from Telkom Side

I would like to complain about the service that I am currently receiving from Telkom with regards to my LTE Uncapped WIFI (20mbps) that I took out 3 months ago.

My problem started on the Friday 21 October 2022, where I received little to no internet connection, I took out a 20mbps line and currently I am getting something like 5mbps, if any I have lodged a fault with Telkom on Saturday morning where they informed me that they are struggling with a nation wide outage, on Sunday morning I was now getting really frustrated, I phoned them again where they just say that they are sorry for the inconvenience caused, and they will look into the matter, I then went a step future and went to the Telkom shop near me, they did a sim Swop as the sim card was showing Emergency calls only (Placed the sim card in two different phones), at the Telkom shop they can't assist me by telling me listen sir we have a problem with one of the towers or something all they ask me did I call the Telkom call center? Which I said yes I did (3 times).

I then went on to Twitter, where I lodged the complain again to Telkom SA, they gave me a ref Number ***9 where they said that they will investigate the matter and it will take between 2 to 72 hours to resolve the matter that was on Sunday 23 October 2022, today it is Thursday 27 October 2022 and still the matter is not resolved yet, I am paying for a service that I am currently not receiving, I must not think that Telkom will give me a discount for the inconvenience caused all that they can say is "sorry for the inconvenience caused we will contact you once the matter has been resolved"

This is really unacceptable I would understand it if I was not paying for the service But I am up to date with the payments the least that Telkom can do from their side is to resolve this matter as they are a service provider. when following up on Twitter all that they can say is that they will get back to me.