Non -communication from telkom

<p>We are living on a farm and we use to live in town. A few months ago we asked Telkom by email to please disconnect our telephone from our townhouse because we would only like to keep the telephone service on the farm. They disconnected the telephone of the townhouse and send us a bil we stated that we should pay R214 for RECONNECTION of the townhouse telephone as wel as another R214 for RECONNECTING the telephone on the farm allthought it was never disconnected. We subtreacted these amounts from the bill and paid only the amouont used for that month. they ignored all the emails we have send them to explain the misunderstanding, only to find out today that our telephone services was cancelled. We need to get some kind of explanation from telkom but we are unable of getting hold of them. Their tollfree number is been answered of waiting for a long time and when answered, the put us through from one person to the next until the line is been cut off. If we ask for references they give you a name that is beyond regognition of pronouncing. Can somebody PLEASE help us as I am the third person in my family that is severly struggeling with this company. The incompetence is astonishing. People are without jobs and these people do not take any pride in what they do and in their company.</p>