Non communication

Good day

My name is Andiwe. I have experience a problem with Telkom mobile. They disconnected my number from the network on the 26 of December 2017 but due to no one using the same network I could not make any calls to enquire about this issue. To my surprise on the 1st of January 2018 my number was back on the network but sms, minutes and data that I had before the number was disconnected was not loaded back. Same day I made a call to the network which I feel the service did not satisfied me. As to no communication done by the network of disconnecting my number, that I still don't know the reason why this happened I feel that my enquiry should have been handle better instead it was passed to Head department. An enquiry case number (Your query will be attended to.Your case number is ********** 6) I am still waiting for a consultant to contact me regarding this. How long must I suffer spending money buying data now and then whilst I know I have a data that will last me till the month end. How long must I suffer because of Telkom mobile that did not communicate with me as a customer when they going to disconnect my number.