Non cancellation of contract

To whom this may concern <br> <br> I cancelled my account with you guys on the 16 October 2015 , and i assume the cancellation was never done as my account was debited for the contract that i have terminated. i phoned your call centre on the 27th will assurance that its takes 21 days for my cancellation to process and that my contract will be cancelled . I phoned today asking for confirmation and all i got was the run around to phone varies numbers . Can someone please help sort this out because the service i have received was not helpful from you store and call centre agents . I just want to cancel my contract that should of been almost 2 months ago already . <br> <br> <br> Regards <br> Anneline